Accidentally Accepted a Return Instead of Full Refund

Question

Hello, I am a seller who accidentally selected for the customer to return the item they requested a full refund on. I meant to select full refund (I do not want to pay for the customer to ship it back to me). Please let me know what I need to do on my end to resolve this, since I can't seem to unselect "return" and now it is waiting for my shipping label to be paid off. Thanks.

inceptions · Answer

Hi @le889963 You aren't charged for the shipping label unless the buyer uses it. Refund the buyer and contact your buyer to let him know you don't want the item back.