About Handle Return - Oversea

Question

I have the order as the buyer said it's defective/damaged.

But I have checked few units of the same products, they all like that, this is the design/qc from the manufacturer. And I have sent to buyer but she was not accept the explanation.

Which this is not real defective/damaged. And the buyer submited return and refund and left negative feedback...there is no way to reject?

I can accept the return and only ask the buyer to bear the return fee as this is not my mistakes and product issues.

I request it return with original condition we sent to customer, brand new with all product tags.

From the photos buyer sent me, it seems used and tear down all product tags and labels.....

So...how can I reject this return? or .....

gator08041971 · Answer

Not sure if you are shipping to and from Hong Kong as it shows you are located there.

Did you use eBay's international shipping or do you provide your own shipping normally?

If you want to make customer happy, you have little choice but to return and refund. However you have the option to deny a return if your return policy allows it. But if they are returning because it is not as described in the listing, there is little to do but return the item.

If the item cost is low and the shipping is expensive, it may be better to refund the item's cost and not have it returned at all.

But all this is up to you as the seller.