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? About a seller canceling an order
Hello. I am a seller for many years but recently I bid on a lot of womans clothing and won the auction. Minutes after it ended nd I paid the seller contacted me to tell je she needs to cancel the transaction because she lost 2 of the articles of clothing. I do not believe her. The lot sold for $20 and the seller had listing regret. The fact that she has started relisti g the same items in my auction individually for $20 each. I am **bleep**. I bid and followed for days to win. Do I have any recourse? I just rec'd my refund but I wanted the lot of cloths I won. Thank you Rhonda
2 comments
woodland_gnome
·3 years agoThe seller already got a "defect" when s/he cancelled the transaction (unless s/he lied to eBay to blame you, in which case we'd need details especially what eBay said the reason was in the cancellation notice). That is the primary tool eBay uses to weed out bad sellers, downgrading the selling status of those who get too many relative to their sales volume (as opposed to having to pay employees to actually investigate to see how likely it was that the seller had a legitimate reason to cancel vs. deliberate policy violations).
You may leave appropriate (calm, factual--if the seller said that x was the reason say "seller said x. . ." so people don't think you are just jumping to conclusions) feedback to warn future buyers/bidders. If the usual links have vanished, go to anyone's Feedback Profile (doesn't matter who, click on the feedback score in parentheses behind the username) then scroll down to below the last comment on that page to find a "Leave feedback" link that doesn't vanish (it brings you to a list of items you can leave feedback for).
Theoretically you could sue the seller for breach of the contract of sale (for the difference between the auction price and what you ended up having to pay for a replacement), but that is almost never practical.
disneyshopper
Mentor3 years agoWhat was the reason the seller gave for the cancellation? If she stated Out of stock, a defect was recorded on her account. Too many defects and the seller can be restricted or suspended. If she stated that you asked for the cancellation, you can report the seller.
https://www.ebay.com/help/action?topicid=4022
1. Select The seller has violated one of eBay’s policies and click Continue.
2. On the next page, enter the seller's ID and select Other.
3. In the comment section, write "Seller cancelled order stating that I requested the cancellation in order to avoid a defect."