A seller sent me a refund, eBay applied it to an expired cardâ€¦whatâ€™s next.??

Question

I have tried numerous Times to have eBay understand what happened. I bought a Toy cap gun, There was a miscommunication between me and the seller as I live in Canada. The seller refunded my purchase price, however eBay applied it to a expired credit card After many request, they still havenâ€™t figured it out

lady_madonna · Answer

Refunds go back to the card you used to purchase the item. If you have a new card with the same bank/company, the refund should be rolled over to your new card. If not, you may need to contact Ebay:

Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST