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A seller is using a fake/inaccurate Certificate of Authenticity on listings. eBay said it's okay
I have come across a seller who has multiple types of coins listed and each one comes with a copy of the same "COA" that attests to the authenticity of the coins. Although some of the coins the seller has listed are of the type identified, many of them are not. I contacted the seller suggesting it would be a good idea to remove reference to the COA from listings where the coin described in the COA does not match the coin listed.
My advice mentioned that a buyer might be displeased to receive a coin (let's say 1975 US Lincoln cent) and a COA that states "This 1980 US dime" is authentic. As well, I contacted eBay regarding this.
Apparently, eBay looked into the matter and determined that the seller was not violating any terms of use:
There message to me: "We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made by a customer service agent. "
I find it odd that eBay runs its own guarantee service for certain items (shoes of all things for example) to make buyers feel more comfortable about a purchase but then allows a seller quite to claim a coin has been certified as an example of a specific type, even though the COA identfies the coin as a different type of coin.
I'm curious if anyone has any thoughts on this.
I'm not sure the protocol for singling out a seller, so I will leave at this for now.
