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A sell I made with size issue...
I sold a pair of jeans and the buyer had issue with size. Was labeled 34x32 and they claimed the inseam was 29 instead of 32. RRL brand. wrote back and said they would have them altered to make them longer. Am I responsible for paying $50 for him job? I did put picks up with tape measure showing they had shrunk when washed. Didn't say they had shrunk in the description but I did say to check measurements I posted in pics to see if they would fit. They did write again and said they would send me the bill. I did not respond after that. On my first response after I was told they were not 34x32, I did write back and said I would return money if they were not happy. They decided to take pant to be altered and then wrote me about it costing them $50 Am I responsible? Should I offer $25? and risk a bad rating> I am new and have 40 transactions on ebay, only two being me selling with 38 being stuff I bought. Let me know.
tenbigdogs
Mentor2 years agoHi @wilmik-gnt7s1 Where is their seamstress, Beverly Hills? Nowhere does it cost $50 to hem a pair of jeans. You're not responsible for that choice, anyway. But you are responsible for the content of your listing. You did not do a good job describing your item. eBay holds sellers to a higher standard than buyers, and rightly so. eBay expects its sellers to follow its best practices. Spell out every variation and defect in the text of the listing. Otherwise it looks like you're trying to hide something. That said, if they really do have them altered, it voids the eBay Money Back Guarantee. If they file an official return, you still should not fight it. When a seller fights a return, eBay tends to let the buyer keep both the item and the money. Good luck!
From your Item Specifics:
ps, Good idea to put a measuring tape in your listings, but it took a lot of clicking and trouble to read it. Most buyers are on their phone and can't see it well enough. If you're going to continue to sell clothes, try the Sizely app. https://www.size.ly/
gosimus
Mentor2 years ago@wilmik-gnt7s1
< Was labeled 34x32 and they claimed the inseam was 29 instead of 32. >
Well, that's right, according to the picture you posted. One of your pictures clearly shows that the inseam is 29 inches. Well, clearly, when you magnify the screen. The title says 34 x 32 though. The picture might get you off the hook, sorta, but if the buyer opens a Not As Described then nothing will get you off the hook. If the buyer does open NAD, don't fight it, you'll lose. Accept the return, provide the return label, and wait for the pants to arrive before you refund.
You should have emphasized that the pants had shrunk. I would have put it in the title, the description, and used large, bold, red font. It would have been a slam dunk to predict that something like this would happen. Many people don't even read the pics and descriptions, and many of the ones who do read them don't comprehend them. You need to make your listings as idiot-proof as possible.
wilmik-gnt7s1
OP2 years agoHi, from this sell, i have learned from my mistakes and plan to review the items i have listed and be more detailed. Maybe you can help me. How would i go about paying this buyer $50 for the alteration he had done on these jeans? And, should i ask him to either leave me a good review ,or, not leave anything at all, since im paying for alteration. I would prefer this incident not even be on my history of sells if its going to look bad on me. Thanks mike
wilmik-gnt7s1
OP2 years agoI have figured out how to refund $50. After reading your comment, it was the right thing to do. Thanks. Mike
tenbigdogs
Mentor2 years agoYou don't seem to be reading my comments and I'm the only one here who sells. DO NOT ask about feedback. I will leave the rest to you since you seem to think you have it all figured out.
tenbigdogs
Mentor2 years agoFor the benefit of the many eBay members who read these boards, I will add that from what was posted here, it sounds like this seller was conned for a partial refund. They do not state that they were provided a receipt for the $50, or photos of the alteration, or any proof whatever that it ever took place. This is a common scam used on new sellers and is often successful because the seller is more concerned with their feedback than with a reality based decision. This seller made mistakes, but not $50 worth. If the buyer was unhappy with the item, their option was the eBay Money Back Guarantee, to return the item unaltered for a refund. They chose instead to alter the item, or so they claim, thereby voiding their MBG, and con the seller out of a partial refund, with the seller's cooperation.
twinkling.smile
·2 years ago@wilmik-gnt7s1
So these measurements were taken before you washed the pair of jeans.
Then you are responsible for the $50.
wilmik-gnt7s1
OP2 years agoNo, i said on the description that I washed the jeans once, but never wore them. But, i should have been more clear on measurements etc. so, i pretty much learned from my mistakes on this one. He has already hadjeans altered and hem let out and said it costed 50…..
tenbigdogs
Mentor2 years agoHi again @wilmik-gnt7s1 Saying you washed them is not the same as saying they shrunk. Lots of clothes don't shrink when washed. That said, having them altered voided their eBay Money Back Guarantee. Save their messages where they say that to provide to eBay if they actually file a formal Return request. Provide to eBay when you appeal the return after you cooperate and send the buyer a return shipping label. Return shipping labels aren't paid for until used, and many sellers kick their own shin by not sending one and appearing to cooperate while they actually fight it. It takes a bit of acrobatics, but seasoned sellers get the hang of it. Clothes is a particularly buyer's remorse filled category with a lot of complaints. Learn to deal with them to your advantage if you continue to sell clothes. Unless and until the buyer files a formal Return request, stop chatting with them. Good luck!