Locked
Discussions in this board are limited to the original poster and Community Mentors
a sale pops up, i print shipping label, customer accidently bought wrong item & try to cancel it
they get the message, " can't cancel, seller already shipped" I told her I'll fix it and I cancelled the shipping label and refunded her money. Then she bought the item she wanted & I shipped it. Now I have a late shipment mark that will affect my seller rating if not resolved. Can anyone help? Thanks!
1 comment
comics-scifi-collectibles
Mentor6 months ago@sues-8050. Contact customer service on social media and tell them what happened. If you refunded the buyer in full it should not be requiring you to ship.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST