A purchase

Question

I made a purchase while not signed in now I can’t find it

eburtonlab · Answer

@har-716209

Guest purchases are not connected to your eBay account. For help with a guest purchase, first sign out of your eBay account, then use the "order details" link in the email you received from eBay, or else right click on the link and choose to open the link in a private or incognito browser window.

https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035

eastlaneave · Answer

@har-716209

It sounds like you purchased the item as a guest.

To see the details, start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".

If you don't have that email, you can request another copy of the order confirmation email on this page:

LOG OUT OF YOUR eBay Account first, then

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065

Once you have the email, you can view the Order Details or talk to the seller.

You can open an Item Not Received case

1) Select View order details in your order confirmation email.

2) Select Item Not Received

3) Follow the steps

You can open a Return Request (to get a return label)

1) Select View order details in your order confirmation email.

2) Select Return item.

3) Select your reason for the return and select Next.

4) You can add a message to the seller and also upload up to 10 photos showing the item's condition.

Select Confirm return.

To print the Return label

original Order Confirmation email and clicking on the Order Details link. This allowed me to see the order placed as a guest and complete the return process.