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A person claiming jacket is stained
I have a customer claiming jacket is stained I washed and ironed before mailing . What would you do
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Discussions in this board are limited to the original poster and Community Mentors
I have a customer claiming jacket is stained I washed and ironed before mailing . What would you do
kensgiftshop
·2 years agoHave they filed for a return or just contacted you about it?
If they have started a return and you want it returned before refunding, accept the return and provide a shipping label.
comics-scifi-collectibles
Mentor2 years ago@kvillapando02 Since you are a Top Rated Seller that offers buyer paid returns you can reduce the refund amount up to 50% once you get the item back. If eBay is asked to step in then you lose this benefit. After you get the item back select Report Buyer on the return request then provide photos of the damage the buyer caused. Then you will see the option to issue a partial refund.
If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.
The eBay Money Back Guarantee overrules your returns policy. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.
If you do not accept the return willingly then the buyer can ask eBay to step in and force a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&query=Report%20an%20issue%20with%20a%20buyer&intent=report%20&context=9056_SELLER
Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Seller%20protections&intent=seller%20protection&context=DEFAULT_SELLER