I am writing back to you regarding the claim xxxxxxxxxx. My name is Saman and I'm here to assist you with the below transactions-
Order ID: xxxxxxxxxxxx
Seller ID: xxxxxxx
Item ID: xxxxxxxxxx
Case ID: xxxxxxx
I understand the seriousness of your situation, discovering that you have not received the second half of your order. Rest assured, I empathize with your frustration and I am committed to helping you resolve this issue as swiftly as possible.
To proceed effectively, we require you to file an incident report with your local police or law enforcement agency. This step is crucial in confirming the problem and initiating the necessary actions. Filing such a report is typically straightforward and free of charge.
Here's what the incident report should include:
Description of the item
Name and badge number of the officer filing the report
Incident report number
Station location (city and state)
Station phone number
Once you obtain the incident report, kindly scan it or take a clear digital photograph. You can then upload the document via our document uploader, accessible through the link provided below. The uploader is user-friendly and includes instructions on supported file types and sizes. When uploading, please select the "General information" document type and add "" in the comments section. This ensures efficient tracking and response from our end. After uploading, await confirmation of successful submission.
Yes I have heard of eBay asking buyers to file a police report before issuing a refund. Usually only for items where tracking doesn't show delivery to the buyers address but shows delivery somewhere. .
I understand that this may be a frustrating situation but if you follow through in a timely manner then eBay will refund you.
@the38special I have not heard of that happening. You are the buyer and being told to contact the local police? Did you not pay for item that you received?
Or " eBay" refunded you? That money comes from the seller.
Who did the notice come from? Are you sure it's not phishing?
the38special
OP10 months agoI am writing back to you regarding the claim xxxxxxxxxx. My name is Saman and I'm here to assist you with the below transactions-
Order ID: xxxxxxxxxxxx
Seller ID: xxxxxxx
Item ID: xxxxxxxxxx
Case ID: xxxxxxx
I understand the seriousness of your situation, discovering that you have not received the second half of your order. Rest assured, I empathize with your frustration and I am committed to helping you resolve this issue as swiftly as possible.
To proceed effectively, we require you to file an incident report with your local police or law enforcement agency. This step is crucial in confirming the problem and initiating the necessary actions. Filing such a report is typically straightforward and free of charge.
Here's what the incident report should include:
Once you obtain the incident report, kindly scan it or take a clear digital photograph. You can then upload the document via our document uploader, accessible through the link provided below. The uploader is user-friendly and includes instructions on supported file types and sizes. When uploading, please select the "General information" document type and add "" in the comments section. This ensures efficient tracking and response from our end. After uploading, await confirmation of successful submission.
hxxttxxxxps://ocsnext.ebay.com/ocs/mudcwf?deptName=USMemberAppeals">hxxxttxxxps://ocsnext.ebay.com/ocs/mudcwf?deptName=USMemberAppeals
comics-scifi-collectibles
Mentor10 months ago@the38special. Thanks for sharing this.
Yes I have heard of eBay asking buyers to file a police report before issuing a refund. Usually only for items where tracking doesn't show delivery to the buyers address but shows delivery somewhere. .
I understand that this may be a frustrating situation but if you follow through in a timely manner then eBay will refund you.
the38special
OP10 months agoThe message came from ebay
jonathanbrightlight
·10 months agoAny chance you could and would be willing to share a screenshot, with any personal details about you and the buyer removed of course?
comics-scifi-collectibles
Mentor10 months ago@the38special I have not heard of that happening. You are the buyer and being told to contact the local police? Did you not pay for item that you received?
Or " eBay" refunded you? That money comes from the seller.
Who did the notice come from? Are you sure it's not phishing?
the38special
OP10 months agoI alerted customer service regarding the issue. It came directly thru EBay notifications.
comics-scifi-collectibles
Mentor10 months ago@the38special. Was it from ebay or from a seller?
albertabrightalberta
Mentor10 months agoWhat was "the issue?"