A item I bought dosnt work and the seller knew it

Question

I cannot use the item it don’t work as subscribed

lady_madonna · Answer

If the item is not as described, you can file a Return Request. Within 30 days from date of delivery, go to your Purchase History, find the item, and under “More actions” click on “Return item” and select the reason for the return. Attach a photo. IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item. If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.