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A cry for help !
Hello,
I have a case closed by EBAY not letting me doing any appeals even if this is very obvious straightforward issue.
The item was sold in “Open box†condition.
ebay definition is “An item in excellent, new condition with no wear.â€
But it was not new ; this item is “pre-owned†without any doubts.
It's a dishonest presentation of the item, the seller was hiding the signs of usage in the listing pictures , the seller won't reply and ebay close all ways to solve it.
I am not asking a lot, just to be at least heard and receive a partial refund to compensate the life expectancy difference between a new and a pre-owned item.
Thank you for listening to me, I feel so powerless, writing my issue here already have a little therapeutic effect !
glorybells
·6 months agoWhat type of case did you open and what reason did you use for the case? Also, did you return to the case if the seller didn’t respond and escalate the cases? Ebay will close inactive cases after 21 days.
Your option now is to open a chargeback with your credit card company.
acheminade
OP6 months agoHi, thanks for replying, I took the first option proposed (without doing much research...) that was "Return". The reason I used was "(…) the item is not “Open box†condition.(…)The way the item was presented is misleading and incorrect ; this item is “pre-owned†(…)"
The seller took LOT of time to respond ("I was on vacation and i just got back") and I did return to the case try to re-open.
Chargeback with the credit card company won't be very correct from me as I actually received the item but I will consider it as I have no other options, thanks so much !