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A case about messed up tracking number, items failed to deliver and irresponsible seller
I recently purchased two items from the same seller, and while the goods were shipped on time, I've encountered some issues. One item has arrived, but the other still shows "Awaiting Pickup" in eBay's system. Even worse, the seller has mixed up the tracking numbers for the two items. As a result, the delivered item is still marked as undelivered(Awaiting Pickup), while the item that hasn't arrived is showing as delivered.
I've been trying to communicate with the seller, but his responses have been quite passive. After several days of back-and-forth, he mentioned that he would contact USPS, but I haven't received any updates since his last message three days ago. I've attempted to reach out daily, but to no avail.
Now, I'm considering requesting a refund (coz the items were purchased last month), but the price of the outstanding item is $10 more than the delivered one. I would appreciate any advice on how to resolve this issue. Thank you for your attention!
ferncliff-39
Mentor8 months ago@layiuchun_0
That may be your only option to get further action from that seller if they're not communicating.
At least do that before times run out to open a case.