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A buyer left a negative review on a item that was not only perfect when shipped but color of item of
Buyer: creekw9661 |
Reason: Haven't received the item back from the buyer |
Comments:I sold the item to the buyer they claim when they received it that it had a bleach stain on it which when it was sent to shipper it was in excellent condition so me not knowing if this happened at shipper or once buyer had possession of item I still issued a full refund. I’m a long time Ebayer with an exceptional review history so I feel it was not warranted for them to leave me a negative review. Also buyer never returned the item |
We'll review your report with any other information we have, including reports from other sellers. Your report is confidential and won't be shared with the buyer. However, keep in mind that we won't be able to tell you about any specific action we take. |
comics-scifi-collectibles
Mentor10 months ago@demcas This is not customer service... we are volunteer Mentors.
I know that the bad review is frustrating, it is too late though to have it removed. You can only request to have feedback that qualifies removed in the first 30 days after it is left.
Here's the feedback removal policy>
https://www.ebay.com/help/selling/feedback-policies/feedback-policy?id=4208&ra=true
You said that the buyer did not return the item back but you issued a refund. Did you wait until you received the item back before refunding? If a refund is issued BEFORE the return label is printed then the buyer can no longer print the label nor has any motivation to return the item.
If the buyer asked eBay to step in and help on the 4th business day after the request was opened then you get a DEFECT, you do not get your sellers fees back, and the buyer may be allowed to keep the item.