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A buyer had opened a case on me about an item damaged during transit. How do i appeal or contact eba
The buyer blames me for the damage during shipping. Even going so far as to claim that it happened due to wonton negligence or I purposely wanted it to arrive damaged. This is ludicrous! That's so ignorant to think a seller would purposely do that knowing the buyer could have it returned for a full refund. I offered comparable items and even asked the buyer if there was something else they might want I could provide, short of a full refund. They feigned interest then scoffed at my offers. Now I'm out well over $120 and somehow I'm paying for the return shipping even though my policy is set for the buyer to pay return shipping. I don't see anywhere where I can appeal this or a number to speak to an actual human. I have a 100% seller rating and have been with ebay since 2011. This is how they repay my loyalty and years of good business practices? Help!!
twinkling.smile
·3 years ago@jasonkc8
Sellers are responsible. That has nothing to do with guilt.
You have to refund the whole amount including shipping. And send a return label if you want the item returned.
https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests?id=4115
https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
If you want to contact eBay, scroll to the bottom of the first help page. Click on "Contact us". Add 'agent' in the chat box. Make a choice for a chat or a call to you.
Wait with that 4 hours, eBay is closed now.