A buyer bought two items I shipped them in same boxonly one shows paid for the other waiting shipmen

Question

Buyer says I need to contact ebay

eastlaneave · Answer

@carney7962

To be clear - the buyer paid for both, but eBay has only released your money for 1 item?

If so:

You should mark the 2nd item as shipped from the drop-down list to the right, here:
https://www.ebay.com/mys/sold

Your money will be released to you between 30 and 60 days.

FOR THE FUTURE
- If the buyer pays for more than 1 item separately, you can combine the orders before selecting a label using the "bulk shipping" tool on the browser.

Put a checkmark to the left of your items on this page
https://www.ebay.com/sh/ord/?filter=status:AWAITING_SHIPMENT
Select "Shipping" above
On the next screen it will ask if you want to 'combine' the orders. Check that box.

Enter the weight and dimensions for the package and print your label.