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A bogus return buyer says it doesn't work and defective. Its a gold and sterling silver ring with
 Buyer stated the ring is defective and doesn't work. It's a ring not a watch. He also stated it doesn't match with his other jewelry. I accepted the return without even looking at his reasoning. The ring is stated as was sold. The ring us gold and sterling silver with 1 carat diamond. He lied about the return and this will go against my seller performance. Please help me with this. Thank you.
1 comment
lady_madonna
Mentor2 years ago@vluxxellc
Since the buyer chose the reason "doesn't work or defective" you are required to approve the return request, provide a prepaid return shipping label and then refund in full when you receive the returned item.