A bit of a kerfuffle

Question

So, i bought a phone right? 250$, a good chunk of money. It has no tracking on the package, and i cant contact the seller because the account was no longer registered, and ebay is saying im not covered with the money back guarantee. How can i solve this issue?

eburtonlab · Answer

If the phone was purposely listed in an incorrect category such as Services & Warranties in order to get around the Money Back Guarantee, you may be able to contact eBay customer service and have them start a case for you even if you cannot use the standard link in your purchase history.

You cannot call directly, but you can request a call back from eBay if you are in the US:

https://www.ebay.com/help/contact_us?id=4002&st=10

Or you may be able to contact eBay via social media:

https://twitter.com/askebay

https://www.facebook.com/eBay/

Be sure to mention that the seller is no longer registered and you are unable to file a normal case due to the item being purposefully listed in the wrong category, if that is the situation.