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5-Day Payout Hold After Sales Increase - No Document Requests in Seller Hub
Hello everyone,
I am looking for some insights or advice from experienced mentors regarding a recent payout hold on my account.
Yesterday, I received an email stating: "Your payouts have been placed on hold while we review and verify some of your account information." Today, a red banner appeared in my Payments tab showing a 5-day hold.
My store recently experienced a rapid increase in sales volume, which I assume triggered an automated velocity check. However, when I check the Seller Hub, there are absolutely no requests for documents, ID verification, or supplier invoices under the "Tasks" or "Action Required" sections. It just shows the hold.
My account health is excellent: all orders are shipped on time, valid tracking numbers are uploaded immediately, and we have zero open cases or disputes.
Has anyone experienced this specific scenario where a 5-day hold is applied without any document requests? Does the system usually resolve this automatically once tracking shows movement/delivery, or should we expect a delayed manual verification request?
Any advice on how to handle this smoothly would be highly appreciated.
Thank you,
