2-10PACK Solar In Ground Lights Outdoor Buried Lamp 8 LED Lawn Pathway Garden

Question

A few of them received dysfunctional. Contact seller explaining defect of items including pictures. Seller never responded request of a replacement or refund.

Items have a 1 year warranty.

eBay since purchase was made 4 months ago they do not back up buyer. My mistake for waiting until spring to use them.

If anyone has any suggestions of how to speak to a human from eBay customer service ,please let me know.

mudshark61369 · Answer

@laurhernande412 , "since purchase was made 4 months ago they do not back up buyer... My mistake for waiting until spring to use them". Yes, not testing them before the 30 day time limit of the Money Back Guarantee (MBG) had lapsed was your mistake. You could have placed them in a window that faces the sun for several hours then taken them into a closet or other dark room. . All you can do at this point is to try and contact the Mfr, to see if they'll honor their warranty there should some mention of the warranty terms on the box, or the instruction sheet. If they are a non brand name product, chances are the warranty says return the defective items to the Mfr. in China, for inspection to see if there was a manufacturing defect. Usually one is not found, and you'll be out the purchase price, and the cost of shipping the defective units back. They won't send back the units you sent them. If the lights do have replaceable rechargeable batteries in them, there is usually a plastic tab you have to remove before using them, sometimes the tab breaks off when pulling them out, try checking the battery compartment. If there isn't a tab and the batteries were installed properly, you should be able to buy replacement rechargeable batteries, at a hardware or home improvement store. They are usually with in the dept. with the solar lights they sell.