1 item paid and label printed and then voided. Buyer purchased a second item and wants combined shi

Question

Buyer purchased 1 item, I printed shipping label.Then buyer purchased another item and requests combined shipping.I voided first label.what do I do next? Help?

inceptions · Answer

Hi @20roofee619

You can package the items together and purchase a new label, adjusting the package size and weight on the label creation page.

You'll find the option to purchase another label in the dropdown next to one of the purchased items. Be sure to enter the tracking number to the other transaction.

If you are familiar with eBay's bulk shipping, that tool will add the tracking number to both transactions. Here are the steps from eBay Help:

How to print labels for multiple orders at once:

From the Seller Hub Orders tab, check the boxes beside the orders you want to ship (two or more).
Then, from the Shipping dropdown, select Purchase Shipping Labels.
This will take you to the bulk shipping tool - opens in new window or tab where you can edit details of individual orders. For example, dispatch options, delivery addresses, shipping providers, whether you want signature confirmation, or ShipCover insurance. If your package contains hazardous materials, select this option and indicate the type of hazardous materials from the dropdown list.
Select Review Purchase to see the total cost of the labels.
Select Confirm and pay.
Select Print Labels.