Item received damaged
Received my order what is my next step to take: for a refund or replace broken Items order date 12/04/2023 Received 12/11/2023
2 comments
Received my order what is my next step to take: for a refund or replace broken Items order date 12/04/2023 Received 12/11/2023
soh.maryl
·2 years agoYou need to open an ITEM NOT AS DESCRIBED CASE and you have 30 days to do so with eBay.
Please read the Money Back Guarantee which gives the exact details of when and how to do this.
(And you did not need to post your name and address here.)
kensgiftshop
·2 years agoGo to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.