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Seller Protections for shipping delays due to winter storms and power outages
As the Northeast experiences severe winter weather, you may be concerned about shipping delays for items already shipped or difficulties getting sold items to your carrier. Our primary concern is the safety of our community, please follow local guidance on travel and safety precautions.
We would like to remind you that if your business is impacted, eBay will automatically protect your seller performance, including:
- Your late shipment rate
- Your valid tracking upload rate
- “Item not received” cases due to late delivery as long as you uploaded tracking before the case was opened, and have a physical scan from the carrier
- Defects resulting from transactions you cancelled
As heavy rains and flooding track across the region, we will remove any associated negative/neutral feedback, these cases will not impact your service metrics rating for Item Not Received, and we will continue making necessary adjustments to delivery date estimates so that your buyers have accurate expectations.
As always, thank you for selling on eBay.
The eBay Shipping Team
