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Seller Protections are in place for those impacted by winter weather
California and the West Coast are continuing to experience severe weather, and you may be concerned about shipping delays for items already shipped or difficulties getting sold items to your carrier. Our primary concern is the safety of our community, please follow local guidance on travel and safety precautions.
If your business is impacted, eBay will automatically protect your seller performance, including:
- Your late shipment rate
- Your valid tracking upload rate
- “Item not received” cases due to late delivery as long as you uploaded tracking before the case was opened, and have a physical scan from the carrier
- Defects resulting from transactions you cancelled
As weather events track across the region, we will remove any associated negative/neutral feedback, these cases will not impact your service metrics rating for Item not Received, and we will continue making necessary adjustments to delivery date estimates so that your buyers have accurate expectations.
As always, thank you for selling on eBay.
The eBay Shipping Team
