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Seller Protections are in place for sellers impacted by winter weather
Many states in the central, southeastern and eastern regions of the country are experiencing severe storms and winds. Please note we are continuing to follow this weather system as it develops, and Seller Protections will be applied to shipments into and out of affected areas.
Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping delays for items already shipped or difficulties getting sold items to your carrier.
If your business is impacted, eBay will automatically protect your seller performance, including:
- Your Late Shipment Rate (LSR) defects
- Your valid tracking upload rate
- Item Not Received (INR) count due to late delivery along with any related Negative or Neutral Feedback if you uploaded tracking before the case was opened and have a physical scan from the carrier
We encourage sellers to follow local guidance on safety precautions and to check with their local carrier locations on service schedules. We’re continuing to make necessary adjustments to delivery date estimates so that your buyers have accurate expectations.
As always, thank you for selling on eBay.
The eBay Shipping Team
