20 years of selling and this is a first. We sold a $650 item and the
buyer stated that they received a empty box. This was a 3lb item that
was sent out via USPS Priority mail with signature tracking and full
insurance. The customer claims they just n...
I have a buyer who has purchased 2 of the same items and said both were
bad. They were acting all emotional in the original message so I had a
bad feeling on this one. Sure enough, today we receive the return and
there is only one and the one that wa...
I just had a pretty lengthy phone call with ebay. I had called to
inquire at the 4% fee that was being tacked on and how as a seller we
are suppose to combat buyers who purchase items in there error or simply
have buyers remorse and send the item bac...
False, ours was shipped to freight forward then to Russia and Ebay knew
it. We always cancel any order going to a freight forward but this one
used a odd address setup we did not catch. The freight forward even
emailed us the tracking number and weig...
Ebay claims they have a incident report filed but they will not provide
it to us. Been trying to get this with zero luck. Ebay seems to be more
combative then helpful at this stage.
Update to the update. In less then 8 hours ebay denied the appeal
stating that the customer did not receive the item and for us to file a
claim with the insurance company. Great advise but we already tried that
and that was of course denied as well b...
And how does monday start?Case summary Total refund $655.49 Outcome The
case was decided in the buyer's favor. More info The buyer provided
documentation from law enforcement showing they received an empty box.
Appeal has been filed, will update with...
