eBay

I mailed the wrong item to a customer. I reached out to her to let her know. I've already purchased another shipping label to send her her item. How do we make an exchange. I told her to open a return so I can send her a return label for the wrong it...

I have a buyer who claims the necklace he purchased arrived damaged. It was sent undamaged. The photos he sent show the item was intentionally broken to claim a return. It was impossible for the item to have the type of damage sustained as he claims....