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Returns
Discuss how to manage returns with fellow sellers
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Forum Posts

Contacting ebay

I am returning an item that the seller is paying for, but only received a tracking number not a shipping label. The seller says I need to contact eBay because they sent a label to me via email. I have been trying to get a return label for 2 days now,...

Resolved! Seller Refunded Me Early, Still Wants Item Back

Last week, I made a request to return an item. I had already printed the USPS return label and prepared the return package, but before long, I had discovered that the seller had sent me a refund without me sending it out yet. I emailed the seller ask...

User avatar by Rising Star
  • 111 Views
  • 1 replies
  • 0 helpful

hey i started a return and seller closed my return with no notes i trying get hold of a e bay agent

hey i started a return and seller closed my return with no notes i trying get hold of a ebay agent i like return them they have scam me i got in mail dint work and were baby size earing aid i asked for return and they blew me off i paid almost 150$ i...

Return help (Possible scam?)

Good evening. I sold an item for $135 today and the buyer is requesting a refund 10+ hours later AFTER it was dropped off at UPS. They are willing to take a $35 loss and pay for a shipping return label. My listing has “No returns” set which I underst...

Returns and Refunds

If an agreement on a refund or return has been reached in communication through the eBay text streams and then the buyer renegs on their end of the deal, will eBay find that to be a verbal contact since it is 100% verifiable by then? The buyer pushed...

Sports cards customer states condition

I had a customer order a card and then said the card had a major flaw which is a dimple but I listed the card as excellent condition. I did not put mint or near mint. If it was very good it would have to have a crease with corner wear which it does n...

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How Can I Get My Money Back?

I bought this item off eBay and that was a mistake. The item retails for $28 only and still the seller charged me $66. Upon realising this, I put the item for return. This is an international transaction and the seller does free returns too. The ship...

User avatar by Pathfinder
  • 113 Views
  • 2 replies
  • 0 helpful

Seller Made Me Ineligible

So I bought this item on EBay and it was not to item I wanted. My fault I know.I apply for a return and the seller accepts the return. He sends me a return label and I get an email about sending him the item back. I have contacted the postal services...

User avatar by Pathfinder
  • 334 Views
  • 15 replies
  • 0 helpful

Need help with EBay money back warranty

I bought the iPhone 15 pro max from the seller name Bluetronics49 03/15/24i received 03/20/24 but the phone is not work like described , seller said phone work with ATT onlyl have the SIM card with Att, but the SIM card from Att is not compatible the...

Buyer says item is not working but didn't check themselves before sending it off to have it calibrat

I sold a used electronic item with it needs calibration in the description, they have now asked for a refund just over a week after receiving. I ensured that it was fully working before shipping it to them. They are saying the item is damaged and wou...