01-05-2024 08:46 AM
In the past week I've had at least three instances where TransactionArray.Transaction.ActualHandlingCost returns 0.00 instead of the correct value.
TransactionArray.Transaction.ActualShippingCost + TransactionArray.Transaction.ActualHandlingCost is supposed to reflect the shipping and handling amount the buyer paid. I've had a few orders where they do not match because ActualHandlingCost returns zero.
TransactionArray.Transaction.ShippingDetails.CalculatedShippingRate.PackagingHandlingCosts is returning the expected handling amount which brings the total shipping + handling to what the buyer paid, but ActualHandlingCost is supposed to show what was actually paid.
02-05-2024 09:40 PM
ActualHandlingCost field is returned as zero (0.0), if the seller did not specify a handling cost for the listing.
02-06-2024 10:59 AM
But the handling gets paid by the customer. Even if it isn't returning in that particular field, the API payload should in some manner reflect the amount the customer actually pays.