[GetOrders] Either OrderId or Creation Time Range or Modified Time Range must be provided

[mikdutert_0]

There appears to be an issue with eBay's GetOrders API at the moment. Is anybody else getting this error even if ModTimeFrom and ModTimeTo are being passed?

Error: Input Data Missing. (21917149)
Either OrderId or Creation Time Range or Modified Time Range or Number of Days must be provided.

Here's a sample request.

<GetOrdersRequest>
        <DetailLevel>
          ReturnAll
        </DetailLevel>
        <Version>
          1213
        </Version>
        <OrderRole>
          Seller
        </OrderRole>
        <Pagination>
          <EntriesPerPage>
            50
          </EntriesPerPage>
          <PageNumber>
            1
          </PageNumber>
        </Pagination>
        <ModTimeFrom>
          2024-02-07 12:31:03
        </ModTimeFrom>
        <ModTimeTo>
          2024-02-08 13:06:34
        </ModTimeTo>
        <IncludeFinalValueFee>
          1
        </IncludeFinalValueFee>
      </GetOrdersRequest>

[shipscript]

@mikdutert_0 

See this page for formatting dateTime

https://developer.ebay.com/Devzone/XML/docs/Reference/eBay/types/simpletypes.html#dateTime

2024-02-07T12:31:03.000Z

[mikdutert_0 · Accepted solution]

Hi @shipscript 

Thanks for your reply! eBay confirmed that it was an issue on their end and it's been resolved already.

https://developer.ebay.com/support/api-status/production/resolved-getorders-getitemtransactions-are-...