Are platform notifications broken?

[puttander_0]

I've set up a webhook endpoint for eBay's platform notifications API in order to receive listing updates. I've subscribed to FixedPriceTransaction and AuctionCheckoutComplete among other event types.

Everything worked fine until sometime after 19 Mar 2024, 01:30 GMT when those two event were no longer received on my end but all other subscribed events (ItemSold, ItemRevised, ItemListed, etc.) were delivered just fine. Is there a way to find out more information of the returned error codes or perhaps the root cause?

When using GetNotificationsUsage request to diagnose, all affected ItemIDs have the following:

<Type>FixedPriceTransaction</Type>
<Retries>2</Retries>
<DeliveryStatus>CustomCode</DeliveryStatus>
<ErrorMessage>API_PAYLOAD_TEMP_FAILURE:APIErrorCode=396</ErrorMessage>

<Type>AuctionCheckoutComplete</Type>
<Retries>2</Retries>
<DeliveryStatus>CustomCode</DeliveryStatus>
<ErrorMessage>API_PAYLOAD_TEMP_FAILURE:APIErrorCode=396</ErrorMessage>

[shipscript]

@puttander_0 

Looks like a system bug developer_support@ebay . Three related posts:

https://community.ebay.com/t5/Traditional-APIs-Orders/Are-platform-notifications-broken/m-p/34356557... 

https://community.ebay.com/t5/eBay-APIs-Talk-to-your-fellow/FixedPriceTransaction-notification-not-w... 

https://community.ebay.com/t5/Traditional-APIs-Selling/Platform-notifications-not-receiving-FixedPri...