Why didn't buyer get combined shippingz?

[kauvil-us]

A buyer bought two t-shirts from me at the same time, but different sizes. He was charged shipping twice. Why didn't eBay combine shipping for a smaller shipping charge? Buyer paid and I want to ship both shirts in the same package. How do I do that? How do I get tracking for both? And how do I avoid this in the future? Why didn't eBay combine both shirts into one shipping with a single tracking number and single shipping charge?

[southern*sweet*tea]

***Buyer HAS paid***

1. Go to your awaiting shipment page: https://www.ebay.com/sh/ord/?filter=status:AWAITING_SHIPMENT
2. Select the items you want to combine, then click print shipping label from the drop down menu. This will show all your items together as one package with one tracking number.
3. Make your weight adjustments so you can print the label with the correct postage.
4. Print your label.

***Buyer HAS NOT paid***

Find the items you’re wanting to combine payments for:
1. In Seller Hub, select Orders https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS In My eBay, select Sold https://www.ebay.com/mys/sold
2. Use the drop down menu to the right of the item to select send invoice next to one of the items you’d like to include in the invoice.
3. On the next page, all items purchased by that buyer will be shown.
4. Adjust shipping charges.
5. Enter a message to the buyer if you wish.
6. To preview the invoice, select Preview invoice before sending.
7. To send the invoice, select Send invoice.

[ltldpr]

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@southern*sweet*tea wrote:

***Buyer HAS paid***

1. Go to your awaiting shipment page: https://www.ebay.com/sh/ord/?filter=status:AWAITING_SHIPMENT
2. Select the items you want to combine, then click print shipping label from the drop down menu. This will show all your items together as one package with one tracking number.
3. Make your weight adjustments so you can print the label with the correct postage.
4. Print your label.

***Buyer HAS NOT paid***

Find the items you’re wanting to combine payments for:
1. In Seller Hub, select Orders https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS In My eBay, select Sold https://www.ebay.com/mys/sold
2. Use the drop down menu to the right of the item to select send invoice next to one of the items you’d like to include in the invoice.
3. On the next page, all items purchased by that buyer will be shown.
4. Adjust shipping charges.
5. Enter a message to the buyer if you wish.
6. To preview the invoice, select Preview invoice before sending.
7. To send the invoice, select Send invoice.

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I am sooo bookmarking this!

Thank you.

Very clear and easy to understand.