05-01-2019 02:16 PM
On listings where I offer more than two shipping options Ebay is only displaying two options. Is this a temporary glitch or something new?
05-01-2019 02:49 PM
I looked at each listing that had shipping, and all of them showed one shipping option, except 2 or 3 that did show 2 options.
05-01-2019 04:53 PM
05-01-2019 05:23 PM
Wow! I just looked at some of my listings and the same thing is happening. I didn't even know!
I noticed that it was mostly on my newer listings (newly listed within the last 2 weeks). Most of those are showing only one option (I usually offer First Class + Priority) and the lowest choice (1st class) is the one showing, but on at least one listing, it is showing the Priority Option only AND it is a different price than I have listed. I offered Priority on that listing for $9.95 (same rate to all), but the listing page is showing $8.95!
I tried "revising" some of the listings that show the error, but it did not correct it!
05-01-2019 05:27 PM
Also, when I "revised" my listings, the correct shipping charges were all there. They just don't show on the listing itself.
One more thing we need to worry about. This is aggravating!
05-01-2019 05:32 PM
05-01-2019 05:34 PM
05-01-2019 05:54 PM
05-01-2019 06:19 PM
05-02-2019 04:36 AM
05-02-2019 10:21 AM - edited 05-02-2019 10:24 AM
berserkerplanet: Thanks for the info. But what I don't understand, is why do both of my shipping options (First Class & Priority) show up at my end only randomly? I can view the same item over and over again and sometimes both shipping options show, next time, only the First Class option shows. 3 minutes later, both options show up again, 30 seconds later, second option unviewable. I understand your explanation (even though I don't agree with E-bay messing with our templates and removing shipping choices based on which one they think is "better" for the customer), but I don't understand the randomness of the options showing, then not showing.
And even though the cost of First Class may be less expensive, or withing a $2.00 range of Priority Mail, I still want both options to show and I want my ALL of my customers to have both choices , regardless of their zip code, because I know for a fact that Priority Mail is always faster than First Class..........especially within my same zip code. I'm in the Phx area, and Priority Mail will go directly to the downtown Phx facility, but First Class will take a round about route and hit another post office first, and is a longer route, before it winds up at the same downtown Phx facility. Priority Mail IS faster and will arrive to a customer in my same zip code by next day or 2 days. First Class (in my same zip code) may take up to 4 to 5 days.
It's not up to E-bay to decide "better" choices for our customers, when the "better" choice E-bay chooses is not always the "better" choice.
05-02-2019 11:01 AM
05-08-2019 12:33 PM
I have been having this issue foe the last 3 days. ebay for business is doing testing. The problem is they are showing the most expensive 1 day express as primary and not 3rd options. They are aware of this. I hope it resolves verrry soon. major problem
05-08-2019 12:35 PM
I am having same problem
@disneyshopper wrote:I looked at each listing that had shipping, and all of them showed one shipping option, except 2 or 3 that did show 2 options.
05-08-2019 12:45 PM
My listing are showing up with Express listing in 1st place of showing. The least expensive last. This is crazy. For ex: 12.00 item is showing on the listing as express 34.95. This is the first thing they see?? WOW. This can kill my business with 1100 items. I have had 3 reps tell me this is a test they are doing and a major concern with no ETA?? WOOOOOW!! Ebay for business is swamped with these complaints and they say it is a priority they are working on. Not sure this helps. Just a waiting game. FYI!!