eBay

korytina · ‎04-02-2024

It's back!

"Sorry, we couldn't find a delivery service for this order. Error getting quotes from server. Retry" Comes up again 2024-04-01 5pm, as well as the good ole "No services available" on the main label page.

I used the "Bulk Order" workaround for a year (because normal shipping gave me the "No services available" error last year), that worked great, but now it's doing this even in www.ebay.com/gslblui/bulk/, where it says "Sorry, we couldn't find a delivery service for this order. Error getting quotes from server. Retry". I suspect the real reason has something to do with eBay losing their discount with the shipping companies and they're just playing dumb lol. But seriously, using ebay shipping, I usually get a 50% discount on large packages through fedex and ups, over going to the counter in person. So a package that costs $400, goes for $200 through the now-defunct ebay label system.

pargran3 said ( tried this but no cigar, it seemed logical though😞 "The issue might be that you need to choose a method for payment for the label. If you have the default set to available funds, you might not have enough to cover the label so you would need to switch it to your alternate payment method."

Here's the tech transcript:

2024-04-01

05:03:57 UTC Janeth

Thank you for contacting to eBay customer service ,my name is Janeth. Please allow me a few moments to catch up on your conversation so far.

05:04:09 UTC Janeth

I see you opened this account24 years ago, thank you for your loyalty.

05:04:11 UTC Janeth

Can you tell me more about your concern , So I can provide an accurate resolution?

05:04:24 UTC korytina

Sorry, we couldn't find a delivery service for this order. Error getting quotes from server. Retry

05:05:37 UTC korytina

is there something flagged on my account, preventing creating shipping labels?

05:07:23 UTC Janeth

Thank you so much for patiently waiting.

05:07:57 UTC Janeth

I want to make sure we are on the same page you are unable to print shipping label and getting error ; Sorry, we couldn't find a delivery service for this order?

05:08:09 UTC korytina

yes

05:08:22 UTC Janeth

May I please have the item number related to this concern?

05:09:11 UTC korytina

<snip>

05:09:35 UTC Janeth

Thank you so much for that information!

05:09:52 UTC Janeth

I just want to Â make sure we are talking about item <snip>?

05:10:01 UTC korytina

yes

05:10:46 UTC Janeth

I want to make sure we are on the same page your buyer's address is <snip>?

05:11:05 UTC korytina

correct

05:11:24 UTC Janeth

I'll need just 2 minutes to look into this and see how it can be resolved. Ill be back to you very shortly

05:12:19 UTC Janeth

Thank you for allowing me to check on this. Upon further review, I will be needing to connect you over to our specialist for further assistance. Please stay on the line.

05:12:33 UTC Jayprakash

Thank you for contacting eBay Customer Service. My name is Jay, please allow me a few moments to catch up on your conversation so far.

05:15:56 UTC Jayprakash

I have checked your above messages and see that you are concerned with facing issue while purchasing the label for an item you have sold, correct?

05:16:13 UTC korytina

yes

05:17:00 UTC korytina

the package is 8lbs 28"x17"x11" ...I need a PDF of the Fedex shipping label

05:17:11 UTC Jayprakash

Thank you for sharing your query with me. Be assured I will try my best to assist you in the best possible way.

05:18:32 UTC Jayprakash

May I borrow 2 minutes from you to check the details so that I can resolve the query up to your satisfaction?

05:18:51 UTC korytina

pls do

05:21:21 UTC Jayprakash

It is taking longer than I had anticipated to pull up the requested information, I will need an additional two minutes.

05:23:22 UTC Jayprakash

Thanks for staying connected. I really appreciate your patience.

05:24:19 UTC Jayprakash

Kindly try to purchase the label for the above item using incognito mode once while we are connected and let me know if that works for you.

05:26:16 UTC korytina

Just tried incognito mode and still getting "Sorry, we couldn't find a delivery service for this order. Error getting quotes from server. Retry"

05:27:27 UTC Jayprakash

Just a moment please, I am checking this again for you.

05:31:34 UTC Jayprakash

Please bear with me Daniel, there seems to be some temporary glitch in the site sue to which you are not getting an option of any services to purchase.

05:31:54 UTC Jayprakash

Please stay connected I am checking this with my manager on this. I am sorry for the inconvenience Daniel.

05:33:45 UTC Jayprakash

Thanks for staying connected. I really appreciate your patience.

05:35:33 UTC Jayprakash

Just wanted to confirm if we are connected?

05:35:40 UTC korytina

yes

05:35:52 UTC Jayprakash

Thanks for your response Daniel.

05:37:40 UTC Jayprakash

I would suggest you to kindly update your ship from address and change "St" to street and then try to purchase the label now while we are connected.

05:39:16 UTC Jayprakash

Kindly visit the below link and update your ship from address in there.

05:39:18 UTC Jayprakash

Kindly don't click on the link, copy the above link and paste it in your browser, so that the chat won't get disconnected..

05:39:21 UTC Jayprakash

https://settings3.ebay.com/address/display?type=SHIPPING_FROM

05:39:36 UTC Jayprakash

Please take your time, I am right here with you.

05:40:27 UTC korytina

Address changed successfully. <snip> Street <snip> United States

05:40:45 UTC Jayprakash

That's great.

05:40:58 UTC Jayprakash

Kindly try to purchase the label now.

05:41:25 UTC korytina

I refreshed https://www.ebay.com/gslblui/bulk/ and still getting "Sorry, we couldn't find a delivery service for this order. Error getting quotes from server. Retry"

05:42:20 UTC Jayprakash

Thanks for your efforts and patience over the chat.

05:42:41 UTC korytina

this page: https://www.ebay.com/ship/single/186359571978-0 says "No services available"

05:44:00 UTC korytina

feel free to go into my account and try to create a fedex label for: 8lbs 28"x17"x11"

05:44:07 UTC Jayprakash

I have discussed your concern with my manager and let me inform you that there is a temporary technical glitch in the site due to which you are not being able to purchase the label for the above item now and hence I am raising a ticket on the same on high priority basis so that the relevant team will investigate the matter and will fix it as soon possible so that you won't face the same issues ever again going forward.

05:44:36 UTC Jayprakash

And for now I would suggest you to kindly purchase the label outside eBay and ship the item to the buyer for now.

05:45:32 UTC Jayprakash

You can also get your item shipped directly from your nearest post office.

05:45:55 UTC korytina

can you reproduce the problem on your side?

05:48:37 UTC Jayprakash

I have already raised the ticket to the relevant team on this and they will investigate the matter and will get it fixed and for now, kindly get your item shipped either directly from your nearest post office or you can purchase the label outside eBay from your nearest crier company and ship the item to the buyer.

05:48:56 UTC korytina

how long will it take them

05:50:25 UTC Jayprakash

I a sorry as won't be able to give you the exact time line since it's not available in our system, however the maximum time frame will be 3-5 business days Daniel.

05:50:58 UTC korytina

if you or they need to ask me addition questions, my email is <snip>

05:51:14 UTC korytina

ebay messaging is fine as well

05:51:52 UTC Jayprakash

Sure Daniel thanks for your cooperation in this and I can assure you again that there is a temporary glitch in the site only and there is no issue from your end in this.

05:52:07 UTC Jayprakash

And this will be fixed very soon for sure.

05:52:16 UTC korytina

what do you suspect the problem is? I suspect my account is flagged

05:53:26 UTC Jayprakash

I have cross checked your account and see that your account seems to be working absolutely fine and there is no issues in your account. Please rest assured of that and this issue is from eBay's end because of the temporary glitch.

05:54:01 UTC korytina