eBay

mgn.punzalan · ‎07-25-2022

Hello Everyone,

I recently purchased an NBA card from a seller but to my surprise it was already marked as delivered but nothing really came in. The last point of location was DELIVERED INDIVIDUAL PICKED UP AT USPS LINCOLNWOOD, IL 60712 which isn't my home address. I've already made some purchases before but so Far this is the first time I've experienced this.

Route logs are as follows:

Jul 25, 2022
4:58pm
DELIVERED INDIVIDUAL PICKED UP AT USPS
LINCOLNWOOD, IL 60712
Jul 25, 2022
6:10am
OUT FOR DELIVERY
LINCOLNWOOD, IL 60712
Jul 24, 2022
8:51am
ARRIVAL AT UNIT
LINCOLNWOOD, IL 60712
Jul 24, 2022
5:03am
ARRIVE USPS FACILITY
LINCOLNWOOD, IL 60712
Jul 24, 2022
4:50am
ARRIVED AT USPS REGIONAL FACILITY
LINCOLNWOOD, IL 60712
Jul 24, 2022
4:13am
DEPARTED USPS REGIONAL FACILITY
CHICAGO IL DISTRIBUTION CENTER, 60699
Jul 24, 2022
12:47am
DEPARTED USPS REGIONAL FACILITY
CHICAGO IL DISTRIBUTION CENTER, 60699
Jul 23, 2022
9:04pm
PROCESSED THROUGH USPS FACILITY
CHICAGO IL DISTRIBUTION CENTER, 60607
Jul 23, 2022
9:01pm
PROCESSED THROUGH USPS FACILITY
CHICAGO IL DISTRIBUTION CENTER, 60607
Jul 22, 2022
11:04pm
PROCESSED THROUGH USPS FACILITY
WARRENDALE PA DISTRIBUTION CENT, 15086
Jul 22, 2022
5:18pm
DEPART POST OFFICE
JOHNSTOWN, PA 15904
Jul 22, 2022
11:57am
PICKED UP
JOHNSTOWN, PA 15904
Jul 21, 2022
1:12pm
SHIPPING LBL CREATED USPS AWAITS ITEM
JOHNSTOWN, PA 15904
Jul 21, 2022
1:11pm
PRE-SHIPMENT INFO SENT USPS AWAITS ITEM
JOHNSTOWN, PA 15904
Jul 21, 2022
10:15am
Tracking number provided

Has anyone experienced this before? And how was it solved? Please advise. Appreciate it!

Thanks!

titipeo · ‎07-25-2022

Fake tracking scam. Verify with the USPS if packaged delivered to your address. They need to provide some sort of written statement that the tracking # used does not represent your address. Report back to eBay your findings.

mgn.punzalan · ‎07-25-2022

Oh no! Thank you @titipeo for your advice. Do you happen to know how I can directly contact and verify with USPS? 🙏🏻🙏🏻

albertabrightalberta · ‎07-25-2022

Was this item supposed to be delivered to you in Singapore or were you using a freight forwarder?

If Singapore was your shipping address, you can file INR (item not received) and put in the notes that your shipping address was Singapore and tracking shows delivery to Illinois.

You should win the case and get a refund.

albertabrightalberta
Volunteer Community Mentor

mgn.punzalan · ‎07-25-2022

Hello @albertabrightalberta, yes that’s correct. My address is in Singapore. I tried clicking the Item Not Received but what happens is that it just routes me back to the shipping tracker/details. Is there a direct contact to eBay, an email address maybe that I can reach out to? Thank you! Appreciate it! 🙏🏻😊

titipeo · ‎07-25-2022

You are in Singapore, I'm not sure what is the contact # there, you can try to contact eBay business through Facebook. For now, do not use the Item not received claim, since technically speaking, the item was delivered, but to a wrong address, so this will go against you. When you submit a claim, eBay system will automatically see that it was delivered based on tracking provided and close it. Nothing more. You need to inform them that tracking was to wrong location.

Have you tried communicating with seller?

Be careful when looking for eBay # online, as scammers placed fake pages indicating eBay #, you call, they try to have you download stuff in your computer and they steal your info.

You can also go through Help & contact, item that hasn't arrived, and take it from there, then they will call you. ebay per se does not have a public contact # for us to call them.

heckofagame · ‎07-26-2022

That last entry may have been the transfer from the USPS to the consolidation center for international processing.

titipeo · ‎07-26-2022

@heckofagame wrote:
That last entry may have been the transfer from the USPS to the consolidation center for international processing.

This is true, how exactly was this purchased made, as in, is it going through eBay GSP service, or international mail?

varebelrose · ‎07-26-2022

@heckofagame wrote:
That last entry may have been the transfer from the USPS to the consolidation center for international processing.

If that were the case, it should not show "delivered", nor "picked up by individual".

donsdetour · ‎07-26-2022

Seller got suckered with a fake please ship this else were:

so fake user got free stuff, and you got nothing.

Not your addy or state, contact eBay and tell em this item was not received and tracking shows not your addy.

heckofagame · ‎07-26-2022

The buyer is in Singapore. Lincolnwood, IL is one of the locations that supplies the Consolidation Center with shipments for international processing.

I have had buyers inquire about this before. The OP should have another tracking number (starting with ESUS) once the item is processed for shipping.