01-19-2018 03:40 PM
A buyer claims that the condition of an item does not match the description, and he wants a partial refund, which he has determined to be 1/2 of his purchase price. I disagree with his assessment of the condition (I did not tell him this), as I believe my pics speak to the condition of the item, but nevertheless.... I told him I cannot issue a partial refund, but would be happy to pay for his return shipping and issue a full refund upon return receipt of the item in its original condition. He was not satisfied and asked (and continues to ask): "where does it say in your listing that you do not issue partial refunds?"
On related note: do I have any recourse if he returns the item to me and it is damaged? Thanks for your help!
01-19-2018 03:49 PM
Is this the same as the other thread?
01-19-2018 03:50 PM
What doesn't match in his eyes? Has he said? Since he doesn't want to return the item, more likely the buyer is looking to get the item cheaper and keep it. Buyers try to fleece sellers. It's happened to me, but not for a couple years. Have them provide details as to why he/she feels what they received doesn't match your description. Have them send photos. Be sure what they send pics of is exactly what you shipped. I've had buyers send me photos of damaged stuff that wasn't mine. Looks like but after deep review, it's not. If he returns it and it's damaged but never said it was damaged, then that's on them.
Ebay generally takes the side of buyers, where paypal reviews all of the evidence and supports fact, better for the seller, in my case
I offer partial refunds. Cheaper than paying for return shipping in many cases.
01-19-2018 03:52 PM
Simply repeat "I'm sorry you're unhappy. Please return for a full refund."
As for recourse, there's really none through ebay once the item is returned. You can try an appeal, IC3, etc.
01-19-2018 03:58 PM
01-19-2018 04:00 PM
01-19-2018 04:14 PM - edited 01-19-2018 04:15 PM
Instead of searching, simply right-click on your user name; it then shows all the posts you've made.