Recently there has been an uptick in missing/stolen packages or mis-delivered/damaged items, by no fault of the buyer.
Have you considered filing an item not received through the post office?
Buyer contacted me saying item states delivered/left on front porch but they swore they did not get it. Said they checked with neighbors and their local post office before contacting me and asked me what I was going to do about it?! First, I was like you, suspicion crept in and I asked her what she would like me to do as it states item WAS delivered?! She asked if I could file a claim? I thought that would be on the buyer but found out that either party in a transaction can/could do this.
Long story short, solution was so easy! Went to USPS, clicked FILE CLAIM and entered some basic information. In (kid you not) LESS than a week my claim had been accepted and I received a refund check from USPS! Staying in touch with the buyer, keeping her updated throughout this whole process, I was able to refund her and we both left this transaction on good terms and satisfied.
Lesson learned is that “**bleep** happens” and we can not jump to conclusions! As a seller myself, I know we sure do hear a lot of bull and can get jaded from the whole selling experience! I’ve had my share of phone calls to eBay reps and difficult buyers! We can’t take it personally! I know ... Easier said than done!
As far as negative feedback, leave tracking number in reciprocal feedback and move on. Potential buyers won’t give it a second thought.
FYI: You must have USPS account and package must be insured, either by default priority/express mail or purchased
Hope this helps ... if not with this purchase, any future “lost” mail!
Much success,
Sabrina
