@whitefeatherfarm wrote:
I sold/shipped an item at the end of February, and just found out last week that the lady still hadn't received it. After filing all of the correct post office forms, and speaking with their rep on the phone/email, ends up that it's just bouncing around between 2 post offices, and is never going to get to its destination.
I doubt that the package is really bouncing between two locations. More likely it was previously scanned when going into a container from one facility to the next, but not scanned when it came out, and thus tracking continues to follow the container on its daily rounds, unless or until there is a direct scan of the package itself someplace.
You might want to sign up for text or email notifications from USPS.com whenever there is a new sighting. You can do that by looking up the tracking history for your package on USPS.com (not eBay), and then scrolling to the bottom of that screen. That does not get your package "un-stuck" or anything like that, but it does save you the hassle of having to look up the tracking yourself periodically.
What shipping method did you use? For example, Ground Advantage and Priority offer up to $100 of coverage for a lost shipment. I think it needs to have fallen off the radar for 15 days before you can file a Lost Mail claim.
What was the last date of tracking, and what did it say at that time? I've had packages disappear from tracking for well over a week, but finally resurface at the destination sort facility, or even at the destination post office going out for delivery.
