mam98031 • Volunteer Community Member • Buyer/Seller since 1999
1 BEST ANSWER
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That simply isn't true. You may not like what you hear when you call, but that doesn't mean there is no service.
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@fashunu4eeuh wrote:
@toolsbyed wrote:Oh it is true ebay does not give a BLEEP about sellers and will help the buyer every time. Ebay employees will not tell you what to do when you have a problem.They are far more interested in finding ways to screw you. This must be how they are trained. no matter how small of problem if you are a seller they blow you off as fast as possible so they can help another buyer screw over a seller. if you are a buyer and get customer service they will give you all kinds of advice how to do it.
Based on what i’ve heard over the years, Customer Service can be inconsistent in quality, and sometimes ineffective, sometimes grossly so. However, on the rare occasions i have needed to call as a seller, i have been satisfied with the level of service i received. Very sorry your experience was a bad one.
What issue were you calling about? Perhaps someone here could assist you. The level of knowledge among posters is often superior to advice given thru Customer Service.
YES, absolutely.
It also has a GREAT deal to do with how someone EXPLAINS the problem to the CSR they are talking with. As it clearly evident from many threads here, the clarity on the issue is not always shared. Lots of confusion, lack of detail and feelings are brought in that make it very difficult to figure out what the real problem is. I see that on many threads. Just imagine being the CSR trying to figure out what the heck they are being told by the member.
The inconsistent quality of information goes BOTH WAYS. If the seller can't communicate clearly and concisely what the issue is, it is very difficult to effectively help them.
While I firmly believe that CSRs in the call center should be FAR better trained than they are, we aren't always communicating accurately to them what the heck is going on either. Sometimes people come here mad as heck at Ebay for scamming and stealing from them. Words often used here. Only to find out THEY misunderstood what was really going on.
But yes, too often the call center help is no help and it takes a couple tries to actually get to someone that understands the issue at hand and is able to help them.
@greg5000 wrote:
@toolsbyed wrote:? ever tried ebay customer service ? Well I have figured it out. Customer service is just for buyers. There is no customer service for sellers.
eBay Customer Service for Sellers & Buyers is extremely poor.
I've only been a Buyer here and have dealt with some of the worst customer experiences in my life. I'm also qualified to speak on this, as I was a former Customer Quality Manager for a large International company for many years. I was based in Silicon Valley, very close to eBay headquarters.
I'm a long time active seller and a buyer, so I can see both sides of this issue.
There has been much discussions on many threads about why you are upset with Ebay. I understand and respect why you are upset with Ebay and it is your right to feel the way you do.
However because we may disagree with an action Ebay has taken on our accounts for one reason or another does NOT mean Ebay was wrong. It simply means we don't agree with it. It doesn't mean their customer service was inadequate or ill informed. It is just that you have a different opinion on how things should have transpired. But Ebay doesn't seek our approval for such things.
