eBay makes it hard to buy and sell

[winterpalace25]

So I got a question about my listing of some appetizer plates. Potential buyer wanted to know the size. I answered them pleasantly although the diameter was in the Item Specifics and the Description. They thanked me. A few minutes later, they wrote and apologized for being a pest, but wanted to know if the plates were ceramic or plastic. Again, in the Item Specifics and Description. I again answered pleasantly and told them that eBay makes details hard to fine, but there were 2 little drop-down things that had lots of information behind them; but I would be glad to answer any more questions. (I just had to look at my listing.) I was thinking the buyer was kind of lazy, but then I looked at my listing on my phone instead of desktop, and I could see why they couldn't find anything. I know that as a buyer I have to look really hard to find the description.

For a long time, I have been putting a sentence in the condition box that said, Please See the Full Description. Found out today that the condition box is not on the app, or if it is, I sure couldn't find it.  I think the non-reading phone buyers might read more if the interface was better. 

[stuff4divas · Accepted solution]

@winterpalace25  u r correct, we've had the phone issue for years. listings are not as clear on phones as on a desktop or laptop or tablet. eBay has tweaked it a few times, but it still takes some work to get all the info from listings.

I use to think there was something wrong with so many potential buyers when they would ask me what was plainly on the listing until i found out they were on their phones, then it made total sense.

u did the right thing by being polite and answering, despite the info being on the listing.

I get lazy sometimes and just copy and paste the info from the listing onto the messages.

keep up the good work!

[luckythewinner]

eBay makes it hard to buy and sell

 Phones make it hard to buy and sell. I gave up trying to use my phone to buy anywhere online ... eBay, Amazon, Etsy, Mercari, Home Depot, WalMart, Lowes ... 

[lisa5768]

@winterpalace25 

You handled it very professionally. You are correct that if a buyer is using their phone it is difficult to see anything besides the photos and title. If possible get as much information into the title as you can.