eBay

krysscomics · ‎11-11-2023

Sent an item to Switzerland from US. It reached Zurich in 9 days. Customer wasn’t home at time of any delivery attempts. Package went to a delivery center. I sent NUMEROUS updates to customer with no response.

Customer opened a claim while package was still in Zurich. eBay International took my funds and immediately closed the case citing “no proof of delivery.”

I appealed. It was denied (by eBay International) within an hour for same reason.

According to tracking, the package is now in Germany. No one is able to help due to eBay International protecting the buyer.

1500+ sales, I’ve never been in this situation.

janet9988 · ‎11-11-2023

Once the item is delivered to the Ebay international Shipping Hub you are no longer held responsible for refunding. Not sure what happened in your case. I would be contacting ebay for an explanation.

For some......It seems wisdom has been chasing you, but you have always been faster.

deltilogical · ‎11-11-2023

What is the advantage supposed to be to using Ebay Intl shipping when shipping to a 1st World PO like Switzerland from another 1st World PO like the US? Why would it go to Germany - another customs jurisdiction - if returned from Switerland?

I hope that item at least comes home and isn't "lost".

chrisannal · ‎11-11-2023

Hi krysscomics,

I just have a question because I've been selling for years now and wondered about opening up my selling to international buyers - but I've been afraid of scenarios like this!!

My question is, did you use eBay International Shipping?

The reason I ask is because they say, "With eBay International Shipping you can reach more buyers globally. We’ll handle international shipping, returns, and refunds on your behalf." It seems like using that, Ebay would have to confirm that they handled your item and it's not your fault after that. I don't really know how this option works, but I thought I'd ask.

Sorry about your situation.