@all-kindz wrote:
Last week I finally decided to take a stand on return labels misuses created by eBay as I could not longer ignore this costly blatant violation of eBay return shipment policy. I had a couple of items returned because the customer "simple did not like it" and the other one the customer claimed the "size of the t-shirt was too small" (even though on the item description the size guide was clearly stated). So in both cases due to the reason for return the costumer was obligated to cover the return shipment cost. But in both cases eBay instead charged me for the return shipment cost even-though eBay own return policy state that "unless the item is damaged or not as described, in which case the sellers must cover return shipping costs otherwise for any other reason the buyer must covers the return shipping costs."
I decided to contact eBay explaining eBay's return policy which I was unfairly charged against their policy. The eBay representative was not happy that I found the time to confront ebay with their return misuses **bleep**ery, but he had no choice as he had no counter argument against my argument as I was simply applying their return policy he reluctantly refunded me for the two return label in question. What happened after that is whats so unbelievably shocking to me. My sales went over the cliff, from around 100 sales weekly to 0 no sales in over a week.
Have over 500 items listed on eBay and for the last 6 months I was making 14 sales on average on a daily bases, I never ever had a no sale day for even a single day. Allover sudden after confronting eBay with the return labels misuse I'm on my seventh day with 0 sales, yes for over a week I have ZERO sales. The odds of that happening naturally is very very slim, 100 average weekly sales to 0 sale is unbelievably slim chance.
I did read few times before from ebay sellers talking about "eBay artificially starving sellers of traffic" but I never realized that eBay can be this pity and childish.
What do you think about all of this? It would be interesting to hear your thoughts.
Another possible issue could be that your listings have fallen down in visibility as Ebay is openly pushing those that pay more for their Promoted Listings. The CEO commented to Wall Street Analysts when discussing the poor 1st Quarter numbers for Ebay that Ebay had reduced its marketing expenses considerably which has resulted in lower sales, but this was anticipated. However Promoted Listings has grown during that same time by 4% during this same period due to the increases in income from Promoted Listings as well as Managed Payments. In other words if you are not willing to pay Ebay the additional trending rates (of course these are generated by Ebay and are confidential just like who is in your peer group) for Promoted listings do not expect to have your items seen. It is no longer enough to just pay a listing fee or have a store and then pay their normal FVE, Ebay now needs you to give them additional fees in order for your items to be seen. They know they cannot justify an across the board FVF increase based on their traffic and platform performance, so they throttle Sellers into submission and Promoted Listings, which is why more and more Sellers are moving their items to other sites to sell. These fee increases are how eBay plans on growing their revenue for their Shareholders, regardless of what effects this has as a whole on their site. They believe that enough Sellers will stay and pay the higher fees to more than offset the losses they are going to incur due to Sellers leaving eBay or reducing their listings significantly.
Ebay can't wait to force all Sellers into their Managed Payments plan starting next year, if i remember the timing correctly, as this will also give them a fee structure that they can control in its entirety. They have already announced rise in the costs that Sellers will incur through Managed Payments starting in June 2019 but can be postponed until September 2019 if you Join Managed Payments now. Ebay is going to start charging $0.25 per listing sold on an invoice where Paypal currently charges $0.30 transaction fee period. This could result in a Seller paying $2.50 fee plus the 2.7% Discount fee if they sold say 10 different items to one seller. These are the type of fees that Ebay is counting on to bail them out each quarter when revenue is not up to expectations and there will be nothing that any Seller who wants to sell on Ebay can do about it ,as Managed Payments will be the required method of payment per the CEO.
Regards,
