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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Resolved! Got an eBay message from the "Vocabulary Police" on one of my listings

I received an eBay message telling me this is not an album: https://www.ebay.com/itm/186016837198 My understanding of album (by definition) is a multi-page thing where you can put things (like stamps, photographs, and in this case coins). It folds ov...

Possible hack from this forum, deleted listings

Last week, 14 of my top listings were ended mysteriously. Ebay tech support is still on the case, but didn't see any different IP addresses. Week goes by, I check my 3rd party authorization, to change something, and I see "ebay community" has access....

Guy gives me the wrong address, and apparently I'm wasting HIS time

I get an INR and a message from a guy who says he thinks there is a mistake in his shipping address then types his address out. The package was delivered to the exact address on file about a month ago. That is the same address the buyer typed, but di...

Reporting Fraudalent Listings

(I was a long time eBay seller) So now understanding how eBay works and their protocol for flagging specific listings, apparently you can get 3-4 friends or more with active accounts on eBay, and spend as much time as you like flagging competitor lis...

Not Recognized Chargeback Auto Seller Protection.

I've seen some threads that you have to do certain things, Accept or Dispute. Were people aware that these chargebacks don't ask for ANYTHING. If you did what you are supposed to you just get a message from eBay that you are covered and there is noth...

1099 Income Tax

Sorry for bringing this up as it probably has been discussed at length here, but I am still confused.What is going to happen effective 1-1-2022 - are ALL sales over $600.- counting towards an amount shown on a 1099 at the end of the year and is every...

Buyer request change of address eBay say no?

Is there a time limit for a buyer to cancel an order AFTER they have paid? I have a buyer wanting to change their shipping address so I told them I can not and they would have to request a order cancel ($75 camera) and that I would accept the request...

How do I delete templates I don't want any more?

Can't seem to find a way. Thanks.

Resolved! If I turn on offers accepted will the people who already viewed my listing get a notice from eBay

When I turn on offers accepted ,will the people who already viewed my item get a message from eBay stating I'm accepting offers?

How do I switch my business account back to a personal one?

I am no longer running my online business. I would like to change my eBay account back to a personal account, how do I accomplish this?

How do I download the ebay selling report that shows all sales in 2023 including item description

How do I download the ebay selling report that shows all sales in 2023 including item description I downloaded a report under "performance" . But it doesn't show the item title.

Service Metrics include defects for returns specifically closed by buyer?! Extra fees now?

We received an eBay message titled: "You had high item not as described rates..." So I followed the link to 'Download Report' and can see eBay is counting 6 returns that were closed by the buyer because the buyer realized, after the fact, they had op...

How do I add a discount on items

Hi. How do I add a discount of say 20% on multiple or all of my items that I have for sale? I went to the Seller Hub, and Marketing, and Promotions, but could not get past that to the "Create a promotion" step.

Adding a photo to your profile

I am selling a few items and Ebay suggests you add a photo to your profile so that people may be more apt to buy. I cannot figure out how to add the photo. Do you have to be a store to add a photo to your profile? I have no trouble up loading photos ...

Resolved! Making Changes to a Relisting

I am auctioning a vehicle on eBay Motors and have set a Reserve Price. If the reserve price is not met, I would like to relist the auction with as a Buy It Now or Best Offer. I also want to change the listing description and also substitute the curre...