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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Resolved! Inaccurate book information provided by eBay

eBay insists on inserting inaccurate information into book listings, contradicting the accurate information provided by the seller. This confuses the buyer and makes the seller look like an incompetent idiot. Can anything be done about this?

Resolved! Require immediate payment with Buy It Now..... OR NOT?

Hi, wondering what other sellers think about (or if there is some sort of consensus) whether or not it's better to "Require Immediate Payment" when using "Buy it Now". I've always just required it, but now I'm wondering if perhaps it's better not to....

Ebay charged from me additional fees 6% for bellow standards

I checked last transactions and found additional 6% fee cause i am bellow standards seller. My rating was lowered for such cases as: 1) There were 4 listings with a response to return the buyer outside the eBay regulations, because there was no respo...

Why did eBay take everything from me, despite my attempts to resolve the dispute?

An unpleasant story happened to me; 3 non-working Nokia N91s were sold, but after receiving the buyer fromIndia has created a dispute about the missing parts within. We couldn't come to an agreement with the buyer and asked eBay to intervene. eBay to...

eBay has the worst customer relations I have ever seen

So, I've been an eBay customer for 24 years. And by customer, I mean I've been selling for 24 years and have paid literally millions of dollars to eBay in the form of fees over the years. Last year my eBay revenue was $4.7 million.So why then, when I...

Can buyer accept original offer after declining counter offer?

Can buyer accept original offer after declining counter offer? I have a buyer who sent me a pretty lowball offer. I countered with a decent counter offer. Then buyer counters my offer by upping the original low ball offer by a whopping $1. I am going...

EBAY APP SIGN IN

What is going on with this new update for the eBay app? I have to sign in every time I enter the app, this was never the case before I was ALWAYS already signed in and ready to go when I opened the app. It has been ever since the new update. I have a...

Feedback no longer showing item number?

I used that to look at buyers feedback when it says 'repeat buyer' so I can see what they bought and when? Now, nothing shown??

The ongoing shopping cart saga

So after extensive hours on the phone with ebay over proving how their shopping cart does not work and will not let buyer request combined shipping and one explanation from ebay was "offering discounts" where say if a buyer makes and offer on and ite...

Need help an authentication for a seller

I’m new to eBay… I have an expensive Pokemon card up for sale (6k) as an individual listing. I expected eBay to add the authentication tag (over $250) but it hasn’t appeared. Another sale of mine did go thru the process before I ever knew about the p...