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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Resolved! I have exclude PO Boxes but buyers are using post office address and suite to bypass it

Has anyone else experienced buyers bypassing the PO boxes excluded in listings and then having their ship to address set up as the post office box address and a suite as their address? Is there anything I can do about that besides cancel the transact...

Selling Water Filters

I got accused and suspended for selling a counterfeit Water filter, which in fact was an OEM. Now no matter what type filter I try to list, it is blocked. How can I appeal this action? Or is there any other action I could take? I have a large supply ...

Resolved! Ebay restriction really????

Has anyone else received a restriction based on the fact that Ebay wants to confirm your identity and billing address? I did! I have provided the copies of my drivers license and a copy of a utility bill. I am bothered that they restricted our accoun...

How do I send an offer to a specific buyer?

I have a potential buyer who is asking me to repeat an offer I had sent a couple weeks ago. I resent it, but they say that they have not received the offer. Is there a way to send the offer directly to them instead of just to any interested buyer?

Resolved! Stupid question: How do I give refunds now that payments go to your bank account?

This is probably a stupid question, but I am not sure how to send a buyer a partial or full refund now that payments are to my bank account as opposed to PayPal. PayPal made it real easy to do so. Thanks for any insight on how to send refunds from yo...

Buying In Game Accounts?

Hello im interested in buying an in game account from a game called Genshin Impact. I was wondering if ebay protects the buyer if the seller somehow did not deliver or send the account info or if the account is revoked. This is a pretty expensive ite...

Sending partial refund: how to complicate a previously easy task ....

Sending a partial refund for a Shipping discount was done on one page up until yesterday on my account. Now the process is complicated by making it a multi-page process. Page 1: This page is only for the Refund amount, the Buyer is their ID, NOT thei...

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Lost sales figures views and watchers after relist

Hi, I read that you had to relist items for them to qualify for the 80% of selling fees, well after doing this and relisting my items the sales figures, watchers and views dissappeard, and my sales have virtually come to a standstill, is there anythi...

shipping costs

One thing that is no doubt having an effect on sales is the high cost of shipping small items. Thankfully, Ebay has introduced the standard envelope, which has been a great help for some categories. However, in my case I ship a lot of other items tha...

Managing two accounts

I have two accounts I manage. Is there a better way to access accounts more quickly than to log out of one and then log into the other using that accounts credentials?

Customizing my invoices

Is there a way to customize the invoices I send on completed purchases? I'd like to switch my message at the bottom and change the address shown to my PO box.

Declined Offer Messages/Notes That Go Unheard

Do you ever go into your listings, Review the previous offers and see the messages/notes from buyers attached to the offers they decline? Even better yet, when you send an unsolicited offer, so they are anonymous, they decline with a note that includ...

eBay International Shipping Buyer Chargeback

I have a buyer who purchased an item 5/11 and was shipped 5/13 through EIS. The shipping label indicated to send to an address 110 Internationale Blvd Glendale, IL c/o "buyer name" with a evtn number on the label, which I assume is the EIS Hub for in...

5 dvds for 10.00

I WANT TO LIST VARIUOUS TITLES IN ONE LISTING AND HAVE BUYERS CHOOSE THE FIVE THEY WANT AND INCLUDE ANY ADDITIONAL DVDS FOR 99 CENTS AND INCLUDES FREE SHIPPING..I KNOW ITS BEEN DONE I JUST NEED TO KNOW HOW,HAVE OVER FIVE HUNDRED MOVIES DISC ONLY AND ...