Selling

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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Sweet-talked my way out of a return, woo-hooo!

I have free returns and she had already filed and got her label this morning. I wouldn't have even cared much because it's only a $30 necklace, but I just couldn't ignore her reason ("not real sterling, just plated"). Now if only I could figure out h...

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Anyone stop selling on eBay and just donate their items?

Should I continue to sell on eBay? My constraints/fears: eBay is frustrating because after I have the item posted, I have to monitor the shipping price on some items to make sure I will actually break even on the item if the shipping price goes up. I...

Resolved! What a slap in the face

This is simple, nothing complicated. Customer purchases an EZ Generator Transfer switch, we own the patent, its label the UL approval and all the bells and whistles....Customer is buying direct. The customer opens a case for return, no problem, send ...

Refund issue

Hey everyone, How do I go about denying a refund? Customer bought a product from me and they want a refund because the package isn't perfect. I showed the imperfections in the photos. I don't think they deserve a refund. The money is already spent. M...

Buyer claims items is damaged. It isn't.

Sold buyer a tube of horse/dog balm in a tube. The tube was new and sealed. Buyer requested a return saying (falsely) she had reached out to me with no response and that the contents were "watery" and "I lost a lot of cream when I opened it." She inc...

How long should I keep inventory before getting rid of it?

I have a lot of old dress shirts and polos (Banana Republic, Tommy Hilfiger) and I have them listed for sale on my eBay account. At what point (in days, months, or years) do I decide they won’t sell and I just donate them? I want make a smart educate...

Not seeing my listing

I havent been selling on ebay in MANY years. I made a different account. Well, i listed an Item but i can find it when i seach for it. The only way i can find my listing is to sign in, go to my sellings and its there. I have copied my title and paste...

Resolved! Insertion fee

Hello! I have four items selling and one of them is charging an insertion fee every month. Why is that? Is there shouldn't be a zero insertion fee for a such small amount of items?

Selling something by the foot

Yes, I have acquired a large roll of poly pipe. It’s too bulky and way to heavy to ship. Can you sell something by the foot on EBay? If so is there a link to show you how to list it? Thx for any assistance.

Can we still contact ebay by phone??????

I've been searching for a way to contact a live ebay agent. Is this still possible???

Why is ebay overlaying a message on the first picture of a listing ?

Ebay either puts on a message about how many views a listing has had or some other factor (I don't remember right now what it is). So if I look at a competitor's listing 20 times in a 24 hour period it will show (along with other views) either the nu...

Did Ebay remove handling fee option?

Two or three months ago I created my first listing in over 10 years. Today I am working on my second, and everything looks totally different than what I remember from the prior one. One thing I can't find is somewhere to insert a handling fee. Did Eb...

Quarterly Coupons for Top Rated Sellers

Does any other of the probably millions of top-rated sellers feel insulted that our $25 quarterly coupons have not changed for years, while eBay's shipping supplies have gone up astronomically?

Account says I have items to ship when I dont

On my main hub page it says I have 2 items paid and ready to ship but when you click on it there is nothing there. Everyday after I print all my labels it always go back to two items to ship. Why is it doing this and how do I fix it?

Resolved! Auction Promoted Listings

Now that this went live I see it’s just about EBay gaining more fees … Before I had the “option” to pay $1.99 to promote an auction listing that could sell for whatever amount… now I have “option” to promote with a percentage based fee on final sales...