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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Ebay Message System Not Working.

I just tried to send a message through the Ebay system and it's not working. Is anyone else having this problem?

Resolved! How to reship a lost order without incurring a defect?

An order that I shipped last Monday (5/11) still has no tracking history and hasn't been delivered. I contacted the buyer and offered to refund her or reship, since the latest estimated delivery date has now passed. She chose to have me reship the it...

listing problems

i cant list any of products.... not even with the starter package...i have like 100 listings..but i cant use them.And ebay gave me like 200 more but i was only able to list 8 products..i have 1 unpaid item and i'm trying to cancel it because the dont...

Default view of 25 items on my sellers page?

Can the default view of 25 items be defaulted to 100 or 200 on my sellers page?

How to contact ebay

How do we contact ebay and make sure that the email/message request goes to the right department.

So I have a potential buyer who thinks I'm new to eBay...

To recap, new account (belonging to my partner), 50 FB rating, all from buying. Account has been around for less than one month, and now has 100 items listed for auction (the limit for the account). My partner gets an email from a buyer wanting to ha...

Resolved! Ebay offered customer free shipping even though I don't offer free shipping

I made an offer to a person who had one of my magazines on their watch list. The magazine had been 20% off and I offered them another 12% off. Shortly after the offer was made they purchased and paid for the item. They sent an email asking for the Fr...

Resolved! Negative feedback removed automatically?

Don’t get me wrong I’m not complaining, just trying to figure out what transpired here. Buyer left a negative without any contact, then immediately opened a return request. Stated reason for the negative was that there was sharpie writing on the hand...

Can I bulk list new items in Seller Hub with out Scheduling?

I see Turbolister is finally coming to an end. I usually create all of my listings during the day and list the whole lot at night. Can you do that in Seller Hub? I can't figure out any way other than put in "schedule" and that comes with a fee.

Resolved! Restricted account - tobacco policy

eBay mistakenly removed 7 of my listings yesterday for unopened, highly collectible and vintage packages of tobacco, packaged in 1954. They have restricted my account for 3 days citing a violation of their tobacco policy. The eBay tobacco policy stat...

Sellers fee waived for fully refunded items???

I was selling two items, but because of a postal error they were returned back to me after a few days. I contacted the buyers and let them know I was canceling the sale because I didn't want to pay for shipping a second round of shipping. I fully ref...

Seller fees for canceled transactions with fraudulent buyers

Earlier this spring, I had two listings that were claimed by "Buy It Now". Turns out, each of the buyers was a fraud (offering more than the ask, but not actually paying, ask that the item get shipped anyway, etc...). I notified eBay right away that ...

Non payers showing 100% feed back what's with that?

If I screw up as a seller eBay is ready to pounce on me

Acct Hacked, can i speak to someone.

Acct hacked and can't get a hold of anyone. A phone number would be great!

don't know much about magazines

I talked in another thread about how to ship single issues of magazines. These are magazines just pulled from a bookstore, many of them special issues. Not Time or Newsweek either, more decorating, collectibles, alternative health, etc. In your opini...