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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

INR case not escalated to eBay closed due to inactivity but buyer refunded?!

Hi,I just had an INR case that was closed due to inactivity. The eBay message read:"We closed this request since there's been no activity for 21 days. As a result, the hold on this transaction has been removed. You don't need to do anything else--we ...

Approved seller for Vaping help.

Hi everyone. I'm wondering if someone could help me? I recently put a application in to become a approved seller for vaping products like e liquids and hardware but got rejected with no explanation provided. I run my own online store so I'm unsure wh...

Finding My Unsold Listings

I have some items that I chose not to relist quite awhile back. Now, it seems, they are completely gone. I did not want to have to create new listings on these items - so much extra work! Isn't there any way to retrieve those listings? I hate when EB...

Am I breaking any rules by sharing a buyers message with other sellers?

I have a buyer that has sent a very barbaric message to us and I wanted to share it on the forums so that other sellers may beware of their frantic activity. So my question is am I breaking any rules by sharing a screenshot of their message? Thanks

okay this switch over has stopped all sales!! I wasn't even in the group that was told to switch

okay this switch over has stopped all sales!! I wasn't even in the group that was told to switch. I was told nothing would happen to my account. Now going on 36 hours without a sale, very odd. I got a feeling this is going to be a nightmare

Better security

I have not had one real buyer since I got on Facebook. How are they able to do this all the time and then almost all of my stuff for sell has be removed because of suspicion activity or wasn’t that persons account to buy stuff on. I still can’t find ...

Money on hold although buyer received

buyer received item from us 2 weeks ago. We paid for package to be signed for upon receipt. PayPal has our money on hold and says to contact eBay for assistance. Ebay says to contact PayPal. Ebay says zip code on package did not match zip code of buy...

Does eBay allow the buyer to send the extra shipping cost to me via PayPal?

HelloI agreed with the buyer to pay me an additional shipping cost because the shipment was returned to my country because the buyer did not receive the shipment from the post officeDoes eBay allow the buyer to send the extra shipping cost to me via ...

Resolved! When do bids start? 7 day auction

Hi. I am selling an apple laptop that seems to have done very well in recent auctions and started with the "recommended price." I have gotten 15 offers in the last two days (much lower than comparable final auctions), 300 views, and 20 watchers but o...

Ebay Has Given The Buy Back Their Money And They Have My Item

An international buy bought a watch from me for $335 ($325 + $10 shipping). The buyer received the watch, then waited 9 days to open a case saying that I sent them an empty box. Ebay sided with the buyer and now I am out of my watch and the money. I ...

I Was "Rude" to a Potential Buyer...

I just have to vent here... I had a piece of glassware listed. I've never seen another like it for sale on eBay. A buyer messaged me asking if I could lower shipping price. Truly massive, heavy piece -- I said no. Same buyer messaged right back askin...

Am I being scammed?

Hi guys, I put my phone up for sale last night and was happy to wake up this morning to find out it was sold as somebody used the 'buy it now' feature. However after communicating with the buyer I am starting to question whether or not it is genuine....

I sent offers out for wrong item

How do I retract offers or do I just end the item and relist it?

Resolved! sold item mail lost it refunded buyer, mail return to me. contacted buyer, he wanted me to ship. now

sold item, mail lost it , I refunded buyer, mail return item to me a few weeks later. I contacted buyer, he wanted me to ship to him. I ship, he gets it , now he has not paid me and I need to send him an invoice so he can pay. ebay does not let me ge...

Resolved! Is eBay raising the commission rate to ordinary sellers without a store? Confused by the new update

The new seller update shows increased commission rates for several categories. It's not clear to me if it is across all items, with a few categories having an even higher rate.I sell all sorts of items, but primarily fabrics, trimmings, and vintage i...