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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

All Categories list for search is back

Went away on 2/24, as of this morning [3/2] it's back were it belongs, right next to the search button. So most likely a test rum or an unintended test run or a beta that AI let loose or just a plain oops or maybe they realized that it was another pa...

ebay backs the seller

most posts are sellers complaining about various ebay policies from feedback to scammers to payment....rare do you see a positive mentioni'd be the first one to tell you i've had my share of ebay issues but when they step in they also deserve credity...

USPS Package Shows Tracking 1 Month later - Already Refunded Buyers :(

I refunded 2 buyers after there was no tracking (Priority) for 2 weeks after the "Picked up" scan. I created insurance claims for the included $100 (each pkg was close to $200). Miraculously, after I put in the insurance claims, both packages started...

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Resolved! Buyer makes multiple purchases, each with a different shipping address

We never had this happen in the previous 19 years. But the past 6 months, it is almost a daily occurrence. A person buys an item, then changes the shipping address, buys another one, changes the shipping address again. Is this a scam? For example, ju...

MC010 Account Security Communication Partner Warning.

I knew something was up yesterday when I had not a single sale...which has never happened for as long as I can remember. I finally got a "repeat buyer" at noon today who made a purchase. Still seems strange of no new sales in 2 days after posting abo...

Policy violation

One of my items has a policy violation. I don't know how to fix. There are other identical items sold by others on ebay. The item was listed as: Byrna SD Launcher - Black/Yellow - With Carry Case and extras in the description it clearly states: Canno...

Awaiting payment buyer asked to have the order cancelled

How can I handle a situation where I accepted a buyer's offer, but upon requesting payment for shipment, the buyer instantly asked to cancel the order? I'm hesitant to cancel again due to past experiences feeling penalized by eBay when I didn't make ...

Listing in Order/Sequence

Greetings everyone! I like like to have my listing in a particular order, like primitives together, segued into ceramic, ceramic into pitchers and so on. I expect that when I post a listing, it should fall into the last of the list of items up for sa...

Possible to remove tax from invoice?

Hi, brand new seller, in fact I just accepted on offer on my first sale. Haven’t realized that the offer requested no tax. I’m fine with eating the tax but can’t figure out how to remove it from the invoice. Anyone offer any helps? Thankfully the sel...

Attention all sellers

What do you think if you sell an item, and are told to ship the item, but the buyer disputes her payment after you shipped the item and sent an email with the tracking number. Now you’re out of the money After you were told to ship it and you shipped...

ebay has grant the buyer full refund without return the product back to me

please see the screenshot it is about 298.95 pound product

What does it look like ...

... from the buyer's side if they've been placed on a seller's Banned list? Do they just not see the BIN button?Or do they not see the listing at all?

Resolved! RED POLICY VIOLATION NOTICE FROM EBAY

Good Monday morning eBay Resellers, Lately, we've gotten the red message from eBay stating: "Your listing has a policy violation and was taken down." It always comes up at the top of our eBay app on our phones. We've gotten them before. Usually it's ...

Creating an invoice- pre-sale

I have a buyer that wants to buy 7 separate listings, combined. I have given him a price for the combined shipping cost. He now wants me to issue him a bill of sale with the agreed upon shipping. How do I do that?

Is it possible for Ebay to connect accounts because they are using a Hotspot ?

If I enable my hotspot, and a person logs into their Ebay on their phone (or is already logged in) while connected to my hotspot, is it possible for Ebay to know the connection is through my phone, and therefore link our accounts in some way? I'm not...