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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Buyer returns

Since EBay allows buyers to open factory sealed wax packs and then return them opened and get a full refund by claiming damage to cards in the pack or not as described; what about factory sealed wax boxes?? Sounds like since EBay always believes the ...

Auctions and getting items shipped is causing me some drama...

So for anyone who doesn't know, I use a shipper in Canada called Chit Chats Express to transport items from Canada to USPS in Niagara (where my return address is, and items get shipped with USPS from). There have been some issues with the branch of C...

Promotional Ad Fees, Scam?

I think the whole idea of promotional listings is awful for starters but have given it a try and since then every single item that has been sold ebay counted the sale as a promoted item wehter I sent the buyer an offer or even when I paused the promo...

Why is a bidder in the UK unable to place a bid on my item?

A bidder has tried to place a bid on my item - 116123230223 - but was unable to and received a message saying 'Unfortunately, this item cannot be sent to the United Kingdom' even though I have it set for International Shipping. Does anyone know what'...

Feedback removal dept say they don’t consider photos for reviewing

Sorry for the lengthy post, probably could’ve left out some backstory. This can’t be true can it? Please tell me that I had just drawn the short stick here.I have a buyer who bought a long sleeve shirt and complained that it wasn’t as described becau...

A glitch?? or something else

I have over 5000 items listed, some of my newer listing titles are getting changed somehow. I do all the posting myself, I double check part numbers at the begining of my listing, and reverify part numbers prior to posting item, yet as of last week I...

Search Result follies continue

1) TE21 Fender Emblem (best match 24 results) and I see four listings that match my search with a bright green background photo.2) Used (9 results) Still see those four on green.Lowest$ 1st (6 results) What??? Lost three on green. Wait, there's one o...

Resolved! Is the person offering on my items a scammer?

Hi there I have an old band shirt up for sale that is slowly gaining interest. I initially got an offer of a Martin who lived in Thailand but the delivery address was in Portsmouth. After searching the address it's a storage unit in Portsmouth UK The...

Resolved! 200 transactions

Hi, I cannot get a clear answer for this for myself. IF, I were to sell 125 items for $25,000 on Ebay in 2023, I will probably get a 1099-K.I will include it as income when I do my Taxes. Just curious if the 125 transactions I made puts me under the ...

Another glitch?

I noticed several times today when I go to my seller hub, just to the right of the words "seller hub" there is usually my username, my feedback score and the little icon for my store .... but several times today it just shows "(0)" with no username, ...

Why does seller pay shipping when buyer also pays?

I have my items listed as buyer pays shipping. It looks to me that they pay and then I also pay. So, my item which sells for $22.50 has fees and postage taken out, I end up with just over $13. I have purchased the shipping label right from eBay. Why ...

Resolved! Why do buyers STILL have so long to ship a return package?

After over a year of no returns, I got a 1-2 punch earlier this month: 2 returns, both 'non-fault' ("Just didn't like it," and "Changed my mind") but I offer free returns so they already have the shipping labels, and the tracking numbers are sitting ...

DID eBAY STOP OFFERING THE FREE STORE UP TO 250 ITEMS

I tried to get an answer with the auto chat, but they was just prompted to the already listed info, which tells me I have to pay? Anyone help to explain this to me? I have a small store with limited quantities. Are they trying to phase us out? I do n...

Reports: All fees and shipping label costs in one place

Hello,I'm new to Ebay. I found the transaction report that shows me the fees (csv format) and then the PDF that shows me the shipping label costs. Any way to get all my transactions associated with an item in one report?Thank you!

We looked everywhere .....

After printing shipping labels and a scan form, clicking the link back to my seller hub gives me the "we looked everywhere" page missing notification. I have to use multiple clicks to get back to my seller hub through the sign on my eBay link. This h...